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Unfortunately, thieves will find a mobile like yours irresistible.
We recommend that you never leave your mobile unattended
or visible in a car, and also try not to use your mobile in busy,
public places.
Activate your SIM PIN, then change it to a secret one
To protect your SIM card, the security settings on your mobile
allow you to activate its preset PIN number. This number is
1210. Once it’s activated, you will need to enter it every time
you switch your mobile on.
For extra protection, we recommend that you change your
SIM PIN to a secret number of your choice – your handset
user guide gives you specific instructions on how to do this.
Call us if your mobile goes missing
You can contact us free from a landline on 0800 783 2326.
Call straight away and we’ll bar your mobile so no-one else can
use it. Remember, you’ll be charged for any calls made on your
mobile until we hear from you.
To stop calls being made on your account, we just need your mobile
number. If you give us your SIM and IMEI numbers as well we can
bar your mobile completely. You’ll find the IMEI number by pressing
*#06#
on your mobile’s keypad. Please jot them down now
and hang on to them for future reference.
My mobile # .....................................................................
My SIM # .....................................................................
My IMEI # .....................................................................
Keep your SIM cards separate
If you have more than one mobile on your account, make sure you
don’t mix up or swap their SIM cards. That’s because each SIM is
paired with a specific mobile, and we need to know which mobile
is missing in order to stop anyone else using it.
To protect it, register it www.immobilise.com
Many thousands of mobile phones are lost or stolen each year in
the UK. The National Mobile Phone Register already holds the
details of over 10 million phones.
Register
Register your phone for free at www.immobilise.com
To register all you need is your mobile phone. When you register,
you will need to enter your contact details and your IMEI number.
Once you have registered your phone, you will have a better
chance of getting it back if it is lost or stolen.
When not to use your mobile
• When flying. Switch off to prevent interference with the
aircraft’s navigation systems
• When driving. Never use a mobile while driving.
Allow voicemail to take your calls, and listen to them when
you’re away from the vehicle
• In hospitals. If in doubt, keep your mobile switched off until
you’re outside the building
• At petrol stations. Or anywhere else where a spark from your
mobile could ignite flammable fumes or explosive materials
All mobiles supplied by BT conform to the highest safety standards on
exposure to radio frequency emissions. You’ll find government advice
on mobiles at www.dh.gov.uk
Mobile security