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Support and maintenance
Support for your device
Use the Support application in your device to search a User guide, read
troubleshooting guides, and find information about software updates and other
To access the Support application
From your Home screen, tap
Find and tap , then select the required support item.
Make sure that you have a working Internet connection, preferably over Wi-Fi®, to limit data
traffic charges when using the Support application.
Help in menus and applications
Some applications and settings have help available in the options menu, which is
normally indicated by in the specific applications.
Help us improve our software
You can enable the sending of usage info from your device so that Sony Mobile can
receive anonymous bug reports and statistics that help improve our software. None
of the information gathered includes personal data.
To allow the sending of usage info
From your Home screen, tap .
Find and tap Settings > About phone > Usage info settings.
Mark the Send usage info checkbox if it is not already marked.
There are a number of tools available to help you connect your device to a computer
and manage content such as contacts, movies, music and photos.
PC Companion for Microsoft® Windows®
PC Companion is a computer application that gives you access to additional features
and services which help you to:
Transfer contacts, music, video and pictures to and from your old device.
Update your device software.
Back up content on your computer.
Sync calendars between a computer and your device.
To use the PC Companion application, you need an Internet-connected computer
running one of the following operating systems:
Microsoft® Windows® 7
Microsoft® Windows® 8
Microsoft® Windows Vista®
Microsoft® Windows® XP (Service Pack 3 or higher)
You can download PC Companion at
Media Go™ for Microsoft® Windows®
The Media Go™ application for Windows® computers helps you to transfer photos,
videos, and music between your device and a computer and to manage your content
on either device. You can install and access Media Go™ from within the PC
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