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To restore content using the Backup and restore application
1
If you are restoring content from a USB storage device, make sure the storage
device is connected to your device using the appropriate cable. If you are
restoring content from an SD card, make sure the SD card is properly inserted
in your device.
2
From your Home screen, tap .
3
Find and tap Backup & restore.
4
Tap Restore.
5
Select the record that you want to restore from, then tap Restore now.
6
Enter the password for the backup record, then tap OK.
Remember that any changes you make to your data and settings after you create a backup will
get deleted during a restore procedure.
Restarting and resetting
You can force your device to shut down in situations where it stops responding or
won't restart normally. No settings or personal data get deleted. You can also reset
your device to its original factory settings, with or without deleting all of your personal
data. This action is sometimes necessary if your device stops functioning properly.
Your device may fail to restart if the battery level is low. Connect your device to a charger and
try restarting again.
To force the device to shut down
1
Remove the back cover.
2
Press and hold down the OFF button using the tip of a pen or a similar object.
The device turns off automatically.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1
Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal
memory.
2
From your Home screen, tap .
3
Find and tap Settings > Backup & reset > Factory data reset.
4
To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
5
Tap Reset phone.
6
If required, draw your screen unlock pattern, or enter your screen unlock
password or PIN to continue.
7
To confirm, tap Erase everything.
If you forget your screen unlock password, PIN or pattern in step 6, you can use the device
repair feature in the
PC Companion
or
Sony Bridge for Mac
applications to erase this security
layer. By running the repair feature, you are reinstalling software for your device and you may
lose some personal data in the process.
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