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If a problem occurs during use, refer to the information provided in this section. If the problem persists,
contact Sony Customer Information Centre. For more contact information, refer to the EUROPEAN
GUARANTEE INFORMATION DOCUMENT (separate document).
Also, see the LocationFree Support web site at http://www.sony.net/Products/LocationFree/support/ for
more support information.
LocationFree Player Software Installation
Base Station
Troubleshooting
Problem Causes and remedies
Installation fails. • LocationFree Player must be installed from a user account with
administrator privileges. Before performing the installation, log on to
Windows as a user with administrator privileges.
• If non-alphanumeric characters are entered for [User Name] or
[Organization] on the [Customer Information] screen during
installation, the software cannot be installed.
• If non-alphanumeric characters are included in the destination folder
name specified on the [Destination Folder] screen during installation,
the software cannot be installed.
• Does the computer meet all the system requirements for installing
LocationFree Player (1 page 32).
Messages are displayed in a foreign
language. /
Registration has been denied by the
Base Station. /
Cannot find any green icons but grey
one(s) in the [Base Station Selection]
window.
If the shortcut icon name of the LocationFree Player on your desktop does
not contain any one of “GB”, “FR”, or “DE”, you need to install the
correct software manually from the LocationFree Player software CD-
ROM. Double click one of the following icons on the CD-ROM:
• LocationFree Player GB icon (for English)
• LocationFree Player FR icon (for French)
• LocationFree Player DE icon (for German)
Problem Causes and remedies
Cannot turn the Base Station power off. Keep the POWER button pressed for 3 seconds or longer. This forcibly
turns the power off.
Cannot switch to setup mode. • Make sure that the Base Station is powered on.
• Check whether the SETUP MODE LED is blinking or turned on.
The NETAV LED is always blinking
amber.
When you are using a Dynamic DNS service for a NetAV connection, the
Base Station needs to periodically connect to the DNS server to update the
information. If you performed an [Easy Setup], the Dynamic DNS is
updated every 5 minutes and the NETAV LED blinks amber during the
update (which takes about 1 minute).
The power turned off. The power turns off if the installation environment of the Base Station
becomes very hot. Check the installation location.
Base Station makes noise. This is the sound of the cooling fan inside the Base Station. It is not a
malfunction.