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1 Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal memory.
2 From your Home screen, tap .
3 Find and tap Settings > Backup & reset > Factory data reset.
4 Tap Reset phone.
5 If required, draw your screen unlock pattern, or enter your screen unlock
password or PIN to continue.
6 To confirm, tap Erase everything.
Using your device in wet and dusty conditions
To ensure the water resistance of your device, all covers, including the covers for the micro
USB port, the SIM card slot and the memory card slot, must be firmly closed.
Your smart device is waterproof and dust resistant in compliance with the Ingress
Protection (IP) ratings IP55 and IP58, as explained in the table below. To view more
specific IP information about your device, go to
www.sonymobile.com/global-en/legal/
testresults/
and click on the relevant device name.
These specific IP ratings mean that your device is dust resistant and is protected against
low pressure water stream as well as against the effects of immersion for 30 minutes in
fresh (non-saline) water up to 1.5 meters deep.
You can use your device:
• in dusty environments, for example, on a windy beach.
• when your fingers are wet.
• in some extreme weather conditions, for example, when it’s snowing or raining.
• in fresh (non-saline) water depths of 1.5 meters or less, for example, in a fresh water lake
or river.
• in a chlorinated swimming pool.
Even if your device is resistant to dust and water, you should avoid exposing it
unnecessarily to environments with excessive dust, sand and mud or to moist
environments with extreme high or low temperatures. The waterproof ability of the micro
USB port, the SIM card slot, the memory card slot and the headset jack cannot be
guaranteed in all environments or conditions.
Never immerse your device in salt water or let the micro USB port or headset jack come
in contact with salt water. For example, if you’re at the beach, remember to keep your
device away from the sea water. Also, never expose the device to any liquid chemicals.
For example, if you’re washing dishes by hand using liquid detergent, avoid bringing your
device in contact with the detergent. After exposure to non-fresh water, rinse your device
using fresh water.
Normal wear and tear along with damage to your device can reduce its ability to resist
dust or moisture. After using the device in water, dry off the areas around all covers,
including the covers for the micro USB port, the SIM card slot and the memory card slot.
If the speaker or microphone get wet, their function may be impacted until the water has
completely dried. Please note that the drying time can be up to three hours depending
on the environment. During this time, you can, however, use other features in the device
that do not utilize the speaker or microphone. All compatible accessories, including
batteries, chargers, handsfree devices and micro USB cables, are not waterproof and
dust resistant on their own.
Your warranty does not cover damage or defects caused by abuse or improper use of
your device (including use in environments where the relevant IP rating limitations are
exceeded). If you have any further questions about the use of your products, refer to our
Customer support service for help.
IP (Ingress Protection) rating
Your device has an IP rating, which means it has undergone certified tests to measure its
resistance levels to both dust and water. The first digit in the two-digit IP rating indicates
the level of protection against solid objects, including dust. The second digit indicates
how resistant the device is to water.
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