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Troubleshooting
Some problems can be fixed using Update Service. Using Update Service on a regular
basis will optimise the phone’s performance. See Update Service on page 43.
Some problems will require you to call your network operator.
For more support go to www.sonyericsson.com/support.
Common questions
Where can I find the regulatory information such as my IMEI number if
I cannot turn on my phone?
I have problems with memory capacity or the phone is working slowly
Restart your phone every day to free memory or do a Master reset.
Master reset
If you select Reset settings, the changes that you have made to settings will be deleted.
If you select Reset all, your settings and content, such as contacts, messages, pictures,
sounds and downloaded games, will be deleted. You may also lose content that was in the
phone at purchase.
To reset the phone
1
Select Menu > Settings > General > Master reset.
2
Select an option.
3
Follow the instructions that appear.
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
The battery is worn out and needs to be replaced. See Charging the battery on page 5.
No battery icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact your network operator.
I cannot use Internet-based services
Your subscription does not include data capability. Settings are missing or incorrect.
You can download settings using the Settings download or from
www.sonyericsson.com/support.
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