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85Troubleshooting
I cannot turn on the phone
Possible cause: The battery is
discharged.
Solution: Recharge the battery
% 4 Battery.
Solution: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not
properly connected to the phone.
Solution: Make sure that the charger
connector clicks properly into place
when connected
% 4 Battery.
Possible cause: The battery
connection is poor.
Solution: Remove the battery and
clean the connectors. You can use one
of the following lightly soaked in
alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it
back. Check that the battery
connectors in the phone are not
damaged.
Possible cause: The battery is worn
out and needs to be replaced.
Solution: Try another battery and
charger for the same phone model, or
visit your retailer and ask them to
verify if the battery and charger are
working properly.
Solution: Make sure the battery is
inserted correctly
% 5 SIM card and
battery.
I cannot use SMS/text messages on
my phone
Possible cause: Settings are missing
or incorrect.
Solution: Contact your network
operator to find out the correct SMS
service center setting
% 38 Text
messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your network
operator.
Possible cause: Settings are missing
or incorrect.
Solution:
% 6 Help in your phone or go
to www.sonyericsson.com/cn, choose
your phone model, then choose
Phone setup – MMS and follow the
instructions
% 65 Settings.