5
Troubleshooting your system
Safety first—for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: For troubleshooting information on the PowerEdge FX2s enclosure components, see the
Dell PowerEdge FX2 and FX2s Enclosure Owner's Manual at dell.com/poweredgemanuals. For
information on troubleshooting the compute sled components, see the relevant compute sled
Owner’s Manual at dell.com/poweredgemanuals.
Troubleshooting hard drives/SSDs
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: This procedure can destroy data stored on the hard drive/SSD. Before you proceed,
back up all the files on the hard drive/SSD.
Steps
1. Run the appropriate controllers test and the hard drive/SSD tests in system diagnostics.
If the tests fail, go to step 3.
2. Take the hard drive/SSD offline, remove, and reseat the drive assembly in the sled drive slot.
3. Restart the sled, enter the System Setup and confirm that the drive controller is enabled.
4. Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installing a hard drive/SSD into another bay may break the mirror if the mirror state is
optimal.
5. Remove the hard drive/SSD assembly and install it in the other drive bay.
6. If the problem is resolved, reinstall the drive assembly in the original bay.
7. If the hard drive/SSD is the boot drive, ensure that the drive is configured and connected properly.
8. Partition and logically format the hard drive/SSD.
9. If possible, restore the files to the drive.
If the problem persists, see Getting Help.
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