System Diagnostics and Troubleshooting132
E-Support
Help & Support Center (HSC) and E-Support
HSC provides online access to technical support information, software updates and downloads,
diagnostic tools, and HP support contact information.
To open HSC from your desktop, click Start > Help and Support.
HSC contains four sections:
• HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your
product. You can access all related documentation, downloads and updates, tools, and more.
• HP Software & Driver Downloads (requires Internet access)—Links to HP specific software downloads
and updates.
• HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP
Instant Support Professional Edition.
• Contact HP for Support—Provides two different options:
• Chat with an expert online (requires Internet access)—Provides a tool to communicate with a
support specialist online through Active Chat.
• Call a support agent—Provides hardware details about the workstation and HP support contact
phone number worldwide.
