Service and Support
Warranty
The Netra
TM
X4200 M2 server features a 1 year warranty.
• Duration:
1 year, Next Business Day
• HW coverage hours:
Business hours
• HW response times:
Next business day
• Delivery Method:
Parts Exchange or On-site
• HW phone coverage:
Business hours
• HW phone response time:
8 hours
Sun Service Plans
Sun Global Customer Services offers a full range of services to assist customers who deploy the Netra
X4200 M2 servers. Whether it is architecture services, implementation services, or services to help
customers manage the servers once released to production, Sun has the right services during every phase
of the project’s life cycle.
Sun provides a service plan to meet every customers needs: the SunSpectrum
SM
Service Plan for full
system support ranging from basic to mission critical service levels and the Sun Software Service Plan.
• SunSpectrum Service Plans: Get integrated hardware and software support.
• Sun Software Service Plans: For fundamental software services such as technical phone or web-based
support and software maintenance (updates and upgrades), Sun offers two levels of service for
production system software.
Why the Warranty Isn’t Enough
While computer system warranties provide business customers with some assurance of product quality,
they do not provide many essential system services or operating system support. In addition, warranties
provide default repair times and coverage hours which may not suit customer needs. It’s just that a
warranty and a Service Plan are two very different things with two very different objectives. Break/fix is
no way to live - make sure your customers have service plan coverage on all their active Sun systems. For
more information go to http://www.sun.com/comparewarranty.
SunSpectrum Service Plans
SunSpectrum service plans provide integrated hardware and Solaris
TM
Operating System support for Sun
systems as well as comprehensive storage system support. For each Sun system, customers can choose
the service plan that best fits their needs. Customers benefit from lower SunSpectrum Instant Upgrade
(SIU) pricing when purchasing support at time of system sale.
Just the Facts, August 2007 Sun Confidential: Internal and Sun Channel Partners Use Only 42
