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Troubleshooting and FAQs
Problem Possible Causes Possible Solution
Poor reception The network signal is too weak at your current
location, for example, in a basement or near
a tall building, because wireless transmissions
cannot effectively reach it.
Move to a location where the network signal
can be properly received.
The network is busy at the current time (for
example, during peak times there may be too
much network traffic to handle additional calls).
Avoid using the phone at such times, or try
again after waiting a short time.
You are too far away from a base station for
your service provider.
Request a service area map from your service
provider.
Echo or noise Poor network trunk quality on the part of your
service provider.
Press the Power/End Key and dial again. You
may be switched to a better-quality network
trunk or phone line.
Poor local telephone line quality. Press the Power/End Key and dial again. You
may be switched to a better-quality network
trunk or phone line.
Unable to select
certain features
Your service provider does not support these
features, or you have not applied for services
that provide these features.
Contact your service provider.
If you encounter problems while using the phone, or if it performs erratically, you can consult the information in the
chart below. If your particular problem cannot be resolved using the information in the chart, contact your service
providers.