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71Troubleshooting and FAQs
Problem Possible Causes Possible Solution
Unable to
select certain
features
Your service provider does
not support these features,
or you have not applied for
services that provide these
features.
Contact your service provider.
Battery will
not charge
The battery or battery charger
is damaged.
Contact the dealer.
The phone’s temperature is
below 32°F (0°C) or higher
than 113°F (45°C).
Adjust the battery charging
environment to avoid
temperature extremes.
Poor contact between the
battery and charger.
Check all connectors to make
sure all connections have
been properly made.
You cannot
switch your
phone on
Battery power has been
depleted.
Recharge the phone’s battery.
(U)SIM card
error
(U)SIM card malfunction or
damage.
Take the (U)SIM card to your
service provider for testing.
(U)SIM card inserted
improperly.
Insert the (U)SIM card
properly.
Debris on the (U)SIM card
contacts.
Use a soft, dry cloth to clean
the (U)SIM card contacts.