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Troubleshooting and FAQs
Problem Possible Causes Possible Solution
Poor
reception
The network signal is
too weak at your current
location, for example, in
a basement or near a tall
building.
Move to a location where
the network signal can be
properly received.
The network is busy or
overloaded.
Wait a few minutes and try
your call again.
Echo or noise
on the line
Poor connection. End the call and dial again.
Certain phone
features not
working
Your service provider may
not support some of the
features on your phone
(e.g. Call Waiting or Call
Forwarding).
1. Contact your service
provider to determine
if they support the
features that are not
working.
2. If your service provider
supports the feature
and it still does not
work, take the phone
to a service center for
assistance.
Consult the following table for resolutions to common problems. If your
particular problem cannot be resolved using the information in the table,
take your phone to an authorized dealer or service center for assistance.
60 Troubleshooting and FAQs