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61Troubleshooting and FAQs
Problem Possible Causes Possible Solution
Battery will
not charge
The battery or battery
charger is damaged.
Contact the dealer where
you purchased the
equipment.
The phone’s temperature
is below 32°F (0°C) or
higher than 113°F (45°C).
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the
battery’s temperature
to return to normal
before attempting to
charge again.
Poor contact between the
battery and charger.
Check and clean all
connectors to ensure
good contact.
Unusually
short battery
life
Certain phone functions
consume additional
battery power, such as
Bluetooth and HAC mode.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Weak network signal.
Turn off the phone until
you reach an area with a
strong network signal.