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158 Appendix
• Non-defective third party and Dell-branded software, peripheral, electronics and accessory
products (for example: televisions, printers, projectors, MP3 players, PDAs, battery
chargers, non-preinstalled third party software, wireless cards/access points/routers),
including but not limited to those sold by or through Dell's "Software & Peripherals"
or "Electronics & Accessories" groups, may be returned within twenty-one (21) days
from the date on the packing slip or invoice, but a fifteen percent (15%) return fee
may be deducted from any refund or credit.
• Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault™ 160T tape libraries, enterprise software, non-Dell branded enterprise
products, software and/or software licenses, or any non-Dell customized hardware
and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished PowerEdge™, PowerConnect™, and PowerVault™ products
may be returned within 30 days from the date on the packing slip or invoice. All other
reconditioned or refurbished Dell-branded hardware products and parts may be returned
within 14 days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit
Return Authorization Number within the return policy period applicable to the product you
want to return. You must obtain a Credit Return Authorization Number in order to return
the product. See "Contacting Dell" or "Getting Help" in your customer documentation
(or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items
that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary, or
personal information and removable media such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded peripheral products.