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(3) Try with another Main Board.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
A PC Connection (USB / Serial) not possible
(1) Check whether “Connection Settings” in the MS ActiveSync is properly set.
(2) Check whether it connects with other cables or cradle, customer’s cable might be damaged.
(3) Check the external appearance of the connector on the unit whether it is physically damaged.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
B Wireless Connection (GSM / WAP / GPRS) not possible
(1) Make sure the user has been contacting the Carrier for SIM Card validation and activation.
(2) Make sure the Wireless Connection Settings has been properly set.
(3) Make sure the SIM Card is properly inserted to the SIM compartment. Make a life call or test
it with the RF Test Station (Antenna Test).
(4) Dismantle the Main Unit and check whether the Antenna is properly installed.
(5) Try with another Antenna.
(6) Try with another Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
C IrDA Connection not possible
(1) Make sure the IrDA port settings on the Notebook or PC are properly set.
(2) Make sure the IrDA function is properly activated on the Pocket PC and on the other device.
(3) Make sure there’s no obstruction between the two devices in connection and within the distance.
(4) Check the IrDA window whether it is broken or cracked. Replace Front Bezel if necessary.
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
HTC confidential
© 2001, HTC Corporation. All rights reserved. TOTAL 43 CONT.ON. 31 PAGE NO. 30