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• TROUBLESHOOTING
Problem Possible cause Possible solution
My phone isn’t
charging.
The charger and the
phone are not properly
connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Ensure that the charger
is plugged in correctly.
My phone isn’t
making/receiving
calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors, move
toward a window.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless
service provider.
You have not set up
your voice mailbox
with your service
provider.
Call your wireless
service provider.
You have not saved
your voice mail
number in your phone.
Refer to “Set up your
voice mailbox” on
page 60.
You have forgotten
your password or are
entering it incorrectly.
Call your wireless
service provider.
The voice mail number
you have saved is
incorrect.
Call your wireless
service provider.