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Troubleshooting
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget the lock code, contact your
device dealer. If you forget a PIN or PUK code, or if you have not received such
a code, contact your network service provider.
For information about passwords, contact your access point provider, for
example, a commercial internet service provider (ISP) or network service
provider.
Q: How do I close an application that is not responding?
A: Press and hold the menu key.
Select and hold the application icon, and select Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discolored, or bright dots appear on the screen
every time I switch on my device?
A: This is a characteristic of this type of display. Some displays may contain
pixels or dots that remain on or off. This is normal, not a fault.
Troubleshooting 211
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