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Appendix B Frequently Asked Questions
212
I tried to do a modem HotSync
operation, but it did not complete
successfully.
(continued)
■ Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, then turn it back on.)
Check the following on your handheld:
■ Confirm that the telephone cable is securely attached to
your modem.
■ Make sure the dialing instruction dials the correct phone
number.
■ If you need to dial an outside line prefix, make sure you
selected the Dial Prefix option on your handheld and
entered the correct code.
■ If the telephone line you are using has Call Waiting, make
sure you selected the Disable call waiting option under
Modem Sync Phone Setup on your handheld and entered
the correct code.
■ Make sure the telephone line you are using is not noisy,
which can interrupt communications.
■ Check the batteries in your modem and replace them if
necessary.
I can’t perform an IR HotSync
operation.
■ On a Windows computer, be sure the HotSync Manager is
running and the Serial Port for local operations is set to the
simulated port for infrared communication. See “IR
HotSync operations” in Chapter 16 for details.
■ On a Mac computer, make sure the infrared
communications extensions have been installed in the
Extensions folder inside the System Folder. Next, open the
HotSync Software Setup window and be sure HotSync
Manager is enabled and that the Local Setup Port is set to
Infrared Port. See “IR HotSync operations” in Chapter 16 for
more information.
■ On your handheld, be sure the HotSync application is set to
Local, with the option IR to PC/Handheld.
■ Be sure the IR port of your handheld is aligned directly
opposite to, and within a few inches of, the infrared device
of your computer.
■ IR HotSync operations do not work after you receive a low
battery warning. Check the battery power of your
handheld. Recharge the internal battery.
My handheld appears to freeze
when I place it near my computer.
Move your handheld away from the computer’s infrared port.