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HotSync problems
211
I tried to do a modem HotSync
operation, but it did not complete
successfully.
Check the following on your computer:
■ Make sure your computer is turned on and that it does not
shut down automatically as part of an energy-saving
feature.
■ Make sure the modem connected to your computer is
turned on and is connected to the outgoing phone line.
■ Make sure the modem you are using with your handheld
has an on-off switch. Your handheld cannot “wake up” a
modem that has an auto-off feature.
■ Make sure the modem is connected properly to your
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
■ Make sure Modem is checked in the HotSync Manager
menu.
■ Confirm that the Setup String in the Setup dialog box
configures your modem correctly. You may need to select a
different Modem Type or enter a custom Setup String. Most
modems have a Setup String that causes them to send initial
connection sounds to a speaker. You can use these sounds to
check the modem connection.
■ Confirm that the Speed setting in the Setup dialog box
works for your modem. If you have problems using the As
Fast As Possible option or a specific speed, try using a
slower speed.
■ Make sure you are not running another program, such as
WinFax, CompuServe, or America Online that uses the
serial port you selected in the Setup dialog box.
■ Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, then turn it back on.)
On a Mac computer, check the following:
■ Make sure Modem is selected on the Serial Port Settings tab
in the HotSync Software Setup window.
■ You may need to select a different Modem type or enter a
Custom setup string on the Serial Port Settings tab. Most
modems have a setup string that causes them to send initial
connection sounds to a speaker. You can turn on the Modem
Speaker option and use these sounds to check the modem
connection.
■ Make sure you are not running another program, such as
America Online, fax or telephony software, or AppleTalk
networking that uses the serial port you selected in the
Serial Port Settings tab.