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Technical support
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Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
To find version and memory information:
1. Tap the Applications icon .
2. Tap the Menu icon .
3. Tap App, and then tap Info.
NOTE Thousands of third-party add-on applications have been written for the
Palm OS handhelds. Unfortunately, we are not able to support such a large
number of third-party applications. If you are having a problem with a third-
party application, please contact the developer or publisher of that software.
4. Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
I forgot the password and my
handheld is locked.
■ First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See “Performing a hard reset” in
Appendix A for more information.