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Appendix B Frequently Asked Questions
214
Recharging problems
Password problems
When someone beams data to my
handheld, I get a message telling me
it is out of memory.
■ Your handheld requires at least twice the amount of
memory available as the data you are receiving. For
example, if you are receiving a 30KB application, you must
have at least 60KB free.
■ Perform a soft reset. See “Performing a soft reset” in
Appendix A for more information.
When I place my handheld in the
cradle, the indicator light does not
go on.
■ Confirm that your handheld is well seated in the cradle.
■ Confirm that your recharger cable is properly connected to
the back of the cradle’s USB or serial port connector that
plugs into your computer.
■ Confirm that your recharger is plugged into an AC outlet
that has power.
■ If you have not used your handheld for a long period, such
as an extended vacation, the battery may not contain
enough charge to power the indicator light. After your
handheld has recharged, the indicator light will function
normally.
I forgot the password, and my
handheld is not locked.
■ First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password: the HotSync process backs up all
entries, whether or not they are marked private. Then, you
can follow these steps to restore your private entries:
– Use the Palm Desktop software and the cradle or infrared
communication to synchronize your data.
– Tap Forgotten Password in Security to remove the
password and delete all private records.
– Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your handheld.