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Troubleshooting
Should any problem persist, contact your dealer.
Problem Cause Remedy
Phone will not
switch on.
Check that the battery is
charged and correctly
connected to the phone.
Extremely short
battery life for a
new battery.
The network you are using
and the condition of the
battery can affect battery
life.
Short battery life
for an old
battery.
The battery has worn out. Replace with a new fully
charged battery.
The battery level
indicator does
not appear and
the phone
cannot be
switched on
when charging.
The battery is not
attached to the phone or
the battery has been
deeply discharged.
Leave the phone charging
the battery for a few
minutes before the battery
level indicator appears and
you attempt to switch the
phone on.
Battery fails to
charge.
The battery is not
attached to the phone.
Ensure the battery is fitted
to the phone prior to
commencing charging.
The battery was
connected to the phone
after the charger was
connected.