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Troubleshooting
PROBLEM SOLUTION
The phone does not
switch on
Remove and reinstall the battery (see page 9). Then charge the
phone until the battery icon has stopped flashing. Finally, unplug
from the charger and try to switch the mobile on.
The display shows
BLOCKED when
you switch on
Somebody tried to use your phone but didn’t know the PIN code
nor the unblocking code (PUK). Contact your service provider.
The
n
and
q
symbols are not
displayed
The network connection is lost. Either you are in a radio shadow (in
a tunnel or between tall buildings) or you are outside the network
coverage area. Try from another place or contact your network
operator for assistance or information about the network.
The display doesn't
respond (or
responds slowly) to
key pushes
The display responds more slowly at very low temperatures. This is
normal and does not affect the operation of the phone. Take the
phone to a warmer place and try again.
In other cases please contact your phone supplier.
Your phone doesn’t
go to idle screen
Press and hold
e
, or switch off the phone, check that the SIM
card and the battery are installed correctly, and switch it on again.
Your phone doesn’t
display the phone
numbers of
incoming calls
This feature is network and subscription dependent. If the network
doesn’t send the caller’s number, the phone will display Call 1
instead. Contact your operator for detailed information on this
subject.
You can’t send text
messages
Some networks don’t allow message exchanges with other
networks. Contact your operator for detailed information on this
subject.
You can’t receive
and/or store JPEG
pictures
A picture may not be accepted by your mobile phone if it is too
large, or if it doesn’t have the right file format. See page 66 for
complete information on this subject.
Fisio825_GB_4311 255 53812.book Page 91 Vendredi, 18. octobre 2002 9:45 09