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If you have enabled wireless email reconciliation,
messages that you delete in your mailbox are also
deleted on your handheld. Messages that you
delete on your handheld are also deleted in your
mailbox.
If you deleted multiple messages using Delete
Prior, the messages are only deleted from your
handheld.
How do I change how long messages
remain in the messages list?
To change the number of days your handheld will
keep messages on the messages list, in the
message options, click General Options. Set the
Keep Messages field.
Messages sent to your handheld that are older
than the number of days that you specify in the
Keep Messages field are removed from your
handheld. The messages can be restored, however,
if you set the Keep Messages field to a longer
period of time. When you increase the amount of
time in this field, any messages sent to your
handheld during that period of time appear in the
messages list.
How do I restrict the types of email
messages that are sent to my
handheld?
You can create email filters to send only specific
email messages to your handheld. For more
information, see:
“Create an email filter”.
To stop messages that do not meet any filter
criteria from being sent to your handheld, in the
message options, click Email Filters. Set the If no
filters apply, send email to handheld field to No.
How do I create a generic filter?
To create a generic filter, use wildcards when
specifying the contacts to which the filter applies.
In the From field, specify part of the sender's
address and use an asterisk (*) in place of the
remaining part.
Why are some messages sent to my
handheld even though I have
created a filter?
A filter must be enabled before it applies to your
messages. In the email filters messages options,
verify that the check boxes beside all of the filters
that you want to apply to your messages are
enabled. Verify that the filters are in the correct
order so they can be applied to your messages
properly.
Why can’t I specify some folders
from which email messages are
redirected?
On the Folder Redirection screen, if the check
boxes beside the folder names appear with broken
borders, those folders are not enabled for
redirection. If your handheld is integrated with an
email account using the BlackBerry Enterprise
Server™ version 4.0, the folders are enabled
automatically after a short period of time. To
manually enable all folders for redirection, on the
Email Reconciliation screen, set the Wireless
Reconcile field to Off. Save your changes. Open
the Email Reconciliation screen again and set the
Wireless Reconcile field to On. Save your changes.
How do I make changes to the
folders on my handheld?
You cannot add, edit, or delete folders from your
handheld. To add, edit, or delete the folder,
change it in your mailbox and reconcile your email
with your handheld.