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Synchronization — frequently asked questions
• Can I reconcile email messages over the
wireless network?
• Can I synchronize PIM items over the wireless
network?
• How do I handle conflicts between my
handheld and mailbox?
• Why are some of my email messages not
reconciling over the wireless network?
• Can I reconcile with my personal folders?
• Can I remotely empty the deleted messages
folder on my computer?
Can I reconcile email messages over
the wireless network?
Yes. If your handheld is integrated with an email
account using the BlackBerry Enterprise Server™
version 3.6 or later for Microsoft® Exchange, or
the BlackBerry Enterprise Server version 2.2 or
later for IBM® Lotus® Domino®, verify that
wireless email reconciliation is enabled in the
messages options.
If your handheld is integrated with an email
account using the BlackBerry Web Client, and your
service provider supports wireless email
reconciliation, verify that you have enabled
wireless email reconciliation in the messages
options.
Can I synchronize PIM items over the
wireless network?
If your handheld is integrated with an email
account using the BlackBerry Enterprise Server™
version 4.0, verify that wireless synchronization is
enabled in the tasks, memo, address book, and
calendar options.
If your handheld is integrated with an email
account using the BlackBerry Enterprise Server
version 2.1 or later, calendar appointments and
meetings might be the only PIM items that can be
synchronized over the wireless network. For more
information on setting wireless calendar
synchronization, refer to the
BlackBerry Desktop
Software Online Help
.
Your handheld radio must be on and you must be
in an area of sufficient wireless coverage for PIM
items to synchronize over the wireless network. For
more information on wireless coverage levels, refer
to the printed documentation that accompanied
your handheld.
How do I handle conflicts between
my handheld and mailbox?
A conflict might occur if you edit the same item
on both your handheld and mailbox before
synchronization takes place.
If you enable wireless email reconciliation, you can
set whether the handheld or mailbox takes
precedence when a conflict occurs. In the
messages options, click Email Reconciliation. Set
the On Conflict field to the preferred option. You
can set this option for each message service on
your handheld.
If you enable wireless PIM synchronization, the
information in your desktop email program
automatically takes precedence over the data on
your handheld when a conflict occurs. If you
disable wireless PIM synchronization and make
changes to a PIM entry in your desktop email
program and on the handheld, the conflicting
information on the handheld is replaced by the