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Phone — frequently asked questions
• Why can I not make calls?
• Why am I no longer receiving calls?
• How do I make calls from the Home screen?
• How do I hide my handheld phone number
from a contact when making a call?
• Can I use the phone when the handheld or
keyboard is locked?
• Can I make three-way calls?
• Can I use call forwarding?
• How do I edit the phone number to which
my calls are forwarded?
• Can I use a TTY device with my handheld?
• Can I set the phone to display frequently
called numbers?
• How do I stop my handheld from answering
or ending calls automatically?
• How do I hide my phone number in the
phone?
Why can I not make calls?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
Why am I no longer receiving calls?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you still cannot receive calls, verify that call
forwarding is not enabled.
How do I make calls from the Home
screen?
In the phone options, click General Options. Verify
that the Dial From Home Screen field is set to Yes.
You can make calls from this screen, but you
cannot use Home screen shortcuts.
How do I hide my handheld phone
number from a contact when making
a call?
In the phone options, click General Options. Set
the Restrict My Identity field to Yes.
Can I use the phone when the
handheld or keyboard is locked?
If your handheld is integrated with a corporate
email account, you might be able to make calls
when your handheld is locked. For more
information, contact your system administrator.
If you receive a call when the keyboard is locked,
the keyboard unlocks when you answer the call.
If you receive a call when the handheld is
password-locked, you can answer the call, but your
handheld remains password-locked during the
call. You can perform regular phone actions, such
as mute. When you end the call, the handheld
remains password-locked.
Can I make three-way calls?
Yes, if you subscribe to a three-way call service.
Contact your service provider for more
information.