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Email and PIN messages — frequently asked questions
• Why can’t I send email or PIN messages?
• Why can’t I receive email or PIN messages?
• Why is the menu option to send an email or
PIN message not available?
• Can I verify that an email or PIN message has
reached its recipient?
• Can I stop an email message from being
sent?
• Why are some messages already on my
handheld?
• How do I create and use links in messages?
• Why is “More available” appearing at the end
of my message?
• Can I file messages?
• Why can’t I see a new message in the
messages list even though I received
notification?
• Why is there a different icon beside some
items in the messages list?
• How do I show more of a subject line for my
email and PIN messages?
• How do I identify received PIN messages as
high priority?
• Can I remove the prompt that appears before
I delete messages?
• Why were some of my messages deleted from
the handheld?
• How do I change how long messages remain
in the messages list?
• How do I restrict the types of email messages
that are sent to my handheld?
• How do I create a generic filter?
• Why are some messages sent to my handheld
even though I have created a filter?
• Why can’t I specify some folders from which
email messages are redirected?
• How do I make changes to the folders on my
handheld?
• How do I stop email messages from being
sent to my handheld?
Why can’t I send email or PIN
messages?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you send a message and you are not in an area
of sufficient wireless coverage, the handheld
sends the message when you return to an area of
sufficient wireless coverage.
Why can’t I receive email or PIN
messages?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you are not receiving email messages, verify that
filters, which restrict the messages that are sent to
your handheld, are not enabled. For more
information, see:
“Use email filters”