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• Verify that you have set a device password.
• Verify that two-factor authentication is turned on.
• Verify that you have the smart card password. You should have received this password when you received your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card
to unlock your BlackBerry® device.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Authentication Certificate field.
4. Click the trackwheel.
5. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Security troubleshooting
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
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