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Workaround: Manually complete these fields.
When you install an instance of the BlackBerry Enterprise Service 10 software and associate it with a remote BlackBerry
Configuration Database, and then install a second instance of BlackBerry Enterprise Service 10 and associate it with the
same BlackBerry Configuration Database, if you then re-run the setup application to uninstall the Core components on the
second server, the setup application will stop at the Finalize installation screen. (DT 7102985)
If you install a second instance of BlackBerry Enterprise Service 10 and the SRP host is not available, the installation will
not succeed. (DT 7093713)
Workaround: If you are using a router for your SRP host, ensure that is it running, or use the default settings and set up the
router after you have finished installing both instances.
If the BlackBerry Enterprise Server 5.0 SP4 is installed on a computer, and you install BlackBerry Enterprise Service 10 on
the same computer, when you uninstall BlackBerry Enterprise Service 10, the setup application removes the BlackBerry
Device Communication Components. In some circumstances, this affects the activation of devices managed by the
BlackBerry Enterprise Server. (DT 7088176)
The setup application configures the file path for the AppMonitoring Service to C:\Program Files (x86)\Research In Motion
\BlackBerry Enterprise Service 10\logs\AppMonitoringService instead of C:\Program Files (x86)\Research In Motion
\BlackBerry Enterprise Service 10\Logs\Scheduler\AppMonitoringService. (DT 7086058)
If you try to install the BlackBerry Enterprise Service software in a folder that includes Unicode or Chinese characters, the
installation fails. (DT 7085414)
During installation, if you type more than 64 characters in the Organization field, the installation will not complete. (DT
7085204)
Workaround: Do not use an organization name with more than 64 characters.
If you install a new SSL certificate for the Web Keystore, the alias for the certificate must be “httpssl”. (DT 7024847)
Workaround: Recreate the certificate with the appropriate alias.
When you install only the BlackBerry Web Desktop Manager, after you select Next on the Administration settings screen,
the Installer continues to the Console addresses screen without waiting for you to select Next on the finalize installation
screen. (DT 7022181)
If you install BlackBerry Enterprise Service 10 on a computer that includes an underscore ('_') in the host name, you
cannot log in to the BlackBerry Administration Service. (DT 6866615)
The setup application might not properly install Microsoft SQL Server if Windows Updates are running at the same time.
(DT 6032098)
If the modification date of the .war file was changed, the setup application ignores the file and does not overwrite the
existing .war file, and therefore the BlackBerry Management Studio software is not updated. (DT 5456305)
Release Notes Known issues
10