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After a failover to the standby instance of the core components, requests for the BlackBerry Work Connect Notification
Service are not redirected to the standby instance. If you try to configure the standby BlackBerry Work Connect Notification
Service using the Administration Console, you receive the following error: "Unable to edit Exchange ActiveSync
configuration. Try again later." (DT 7376996)
Workaround: Resolve the issue that caused the failover and fail device service back to the primary instance of the core
components.
If you install a standby instance of BlackBerry Enterprise Service 10, the setup application may show a BlackBerry Device
Instance as an option in the high availability drop-down list when it shouldn’t appear in this list. (DT 7163440)
During the install process, if you specify custom port numbers for the Administration settings (for example, HTTPS, HTTP,
HA JNDI and Local JNDI settings) using the BES10 Configuration Tool when setting up a BlackBerry Administration Service
pool, you cannot log in to the BlackBerry Administration Service. (DT 7159280)
Workaround: Run the setup application again.
The BlackBerry Administration Service may close unexpectedly when you click on a server instance under BlackBerry
Solution topology > BlackBerry Domain > Component view > BlackBerry Device Service. (DT 7151185)
Workaround: In the BlackBerry Administration Service, select BlackBerry Solution topology > BlackBerry Domain >
Component view and click Refresh list of registered components.
When you install the secondary instance of BlackBerry Enterprise Service 10 in a high availability environment, the APNS
certificate in not automatically installed. (DT 7092527)
Workaround: Manually install the APNS certificate on the standby computer.
Disaster recovery known issues
In a disaster recovery scenario, if the restored databases have different names than the original databases, BlackBerry
Enterprise Service 10 will not function correctly. (DT 7056934)
Work space apps for iOS and Android known issues
When you send an IT administration command to an Android device, it can sometimes take up to 8 minutes for the
command to be received on the device. (DT 7370031)
When you remove the work space profile from a user account, the user can open the Work Connect app on their iOS device
for a number of seconds before access is disabled. (DT 7369741)
In certain circumstances, if users open Work Connect, a black screen is shown. (DT7368361)
Workaround: Relaunch Work Connect.
Work Connect does not automatically send any emails that are in the Outbox when users come back into coverage.
(DT7356873)
Release Notes Known issues
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