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When you install BlackBerry Enterprise Service 10 and associate it with a BlackBerry Configuration Database, and then
uninstall the BlackBerry Enterprise Service 10 and install it on a different server and associate it with a different BlackBerry
Configuration Database, the Administration Console, Scheduler and Web Services do not start. (DT 5258563)
Workaround: Manually start the services.
If the service account that you use to install BlackBerry Enterprise Service 10 has a password that contains spaces, the
Universal Device Service is not installed. (DT 3673904)
If the Microsoft Windows installer is running (for example a Windows update is being installed) when you start the
BlackBerry Enterprise Service 10 setup application, the setup application does not warn you that the Windows installer is
running which might result in a failed installation. (DT 3228352)
Upgrade known issues and limitations
After upgrading, if all existing users reactivate their devices using the BlackBerry Secure Connect Service, you can remove
the Communication Module from the computer that is located in the DMZ. If you remove the Communication Module
before all users reactivate their devices, any devices that were not reactivated will become unmanaged.
In some circumstances, if you are upgrading the BlackBerry Web Desktop Manager on another computer to BlackBerry
Enterprise Service 10, the setup application automatically selects the options to install the administration consoles and the
BlackBerry Web Desktop Manager. (DT 7203002)
Workaround: Deselect the check box beside Install the BlackBerry Enterprise Service 10 administration consoles.
If you rerun the install or upgrade process, the SQL Server port (shown in the Database Information dialog box) is
prepopulated with the value of zero (0), rather than the default port number of 1433. (DT 7161978)
Workaround: Ensure that the SQL Server is running, change the port configuration to 1433, and then connect again.
When installing the second instance of the Administration Console during an upgrade or a reinstall, the setup application
attempts to start disabled Administration Console and BlackBerry Licensing Service services and displays an installation
failure message. It is expected behavior that the Administration Console and BlackBerry Licensing Service services not
start; therefore, the message can be ignored because the install has actually completed successfully. Note that you may
have to start any other services that are set to Automatic but were not started. (DT 7158735)
During an upgrade, if you change the port numbers for the BlackBerry Management Studio and the Universal Device
Service, the URLs on the Console addresses screen still use the default port numbers. (DT 7094303)
Workaround: When you log in to either console, make sure that you use the new port numbers.
In some circumstances, when you upgrade the BlackBerry Device Service to BlackBerry Enterprise Service 10, if you are
prompted to reboot the computer and you select No, the installation continues. The installation should stop until you
manually reboot the computer. (DT 7091042)
Release Notes Known issues
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