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When you install the Universal Device Service using a permanent license, if you try to add a temporary license in the
Universal Device Service Administration Console, a misleading error message displays that states that the license you are
trying to add is invalid. (DT 5923963)
BES10 Configuration Tool known issues
The BES10 Configuration Tool does not open if the BlackBerry Configuration Database is not available. (DT 7135289)
If you installed a standalone BlackBerry Router with the BlackBerry Device Service 6.2, when you upgrade the BlackBerry
Router to BlackBerry Enterprise Service 10, the BES10 Configuration Tool is missing from the BlackBerry Router. (DT
7101957)
Workaround: If the BES10 Configuration Tool is missing, you can manually update the registry keys in the following
location: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Service\Router.
If you use the BES10 Configuration Tool to change the password for the Core Module, you must also change the password
on each computer that hosts another instance of the core components, and on each computer that hosts the
administration consoles. When you try to change the password on the computer that hosts the standby instance of the core
components, the BES10 Configuration Tool does not accept the old password in the Current password field. (DT 7094639)
Workaround: When you change the password of the Core Module on the standby instance, type the new password in the
Current password, New password, and Confirm new password fields. The BES10 Configuration Tool accepts and updates
the password.
When you use the BES10 Configuration Tool to create an BlackBerry Mobile Data System keystore password, the tool
stores the password in the incorrect registry location. (DT 7093482)
Workaround: Copy the KeystorePassword entry and its value from HKEY_CURRENT_USER\Software\Research In Motion
\Blackberry MDS services to HKEY_CURRENT_USER\Software\Research In Motion\Blackberry Enterprise service/MD.
If you open the BES10 Configuration Tool and change the keystore password on the Keystore settings panel, when you
click OK the fields on the panel might disappear. (DT 3189071)
Workaround: After you change the password, click Apply and then click OK, or click OK twice.
BlackBerry Device Service known issues
When PIN to PIN messaging is enabled, all PIN messages sent from a non-corporate device to a corporate device are
encoded in the log files and cannot be read. (DT 7542243)
In certain circumstances the BlackBerry Device Service generates unexpected errors in the BAS AS log. (DT 7375993)
In the BlackBerry Device Service, you cannot set an activation password for a user who was created as an administrator.
(DT 7321026)
Workaround: Create a new user and activate a device for the user, and then give the user administrator privileges.
Release Notes Known issues
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