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A connection is not established when you
connect the phone to a PC
Ensure that the PC data cable you are using is •
compatible with your phone.
Ensure that you have the proper drivers installed •
and updated on your PC.
Your phone freezes or has fatal errors
If your phone freezes or hangs, you may
need to close programs or reset the device to
regain functionality. If your phone is frozen and
unresponsive, remove the battery, replace the
battery, and turn on the phone.