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Activate Your Device
Activate Your Device
• If you purchased your device at a Sprint Store, it is
probably activated and ready to use.
• If you received your device in the mail, and it is for a
new Sprint account or a new line of service, your
device is designed to activate automatically when
you first turn it on. To confirm your activation, make a
phone call.
• If you received your phone in the mail and it is going
to be activated on an existing number on your
account (you’re swapping phones), you can activate
on your computer online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and follow the instructions.
Activate on your phone:
Note: For security reasons, you will need your Sprint phone
number and PIN to use this activation method.
1. Turn on your new phone. (Make sure the old one is
turned off.) Your phone will automatically attempt
Hands-Free Activation.
Note: Your phone will need to complete one hands-free
activation attempt before you can continue.
2. Tap Activate to override auto-activation and start the
manual activation wizard.
Note: If you don’t override Hands-Free Activation, your phone
will attempt to auto-activate five times. Wait for Retry to appear
on your screen. Tap Retry and then tap Activate.
3. Follow the on-screen prompts to complete the
activation process.
4. After you have completed the wizard, make a phone
call to confirm your activation.
If your phone is still not activated, contact Sprint
Customer Service at 1-888-211-4727 for assistance.