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Solving ProblemsSolving Problems
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“No service,” “Network failure” or
“Not done” is displayed
• The network connection was lost. You may be
in a weak signal area (in a tunnel or
surrounded by buildings). Move and try again.
• You are trying to access an option for which
you have not taken out a subscription with
your service provider. Contact the service
provider for further details.
You have entered a number but it was
not dialed
• Have you pressed the key?
• Are you accessing the right cellular network?
• You may have set an outgoing call barring
option.
Your correspondent cannot reach you
• Is your phone switched on (the key
pressed for more than one second)?
• Are you accessing the right cellular network?
• You may have set an incoming call barring
option.
Your correspondent cannot hear you
speaking
• Have you switched off the microphone?
• Are you holding the phone close enough to
your mouth? The microphone is located at the
bottom of the phone.
The phone starts beeping and
“**Warning** Low Battery” flashes on
the display
• The battery is insufficiently charged. Replace
the battery and recharge it.
The audio quality of the call is poor
• Check the signal strength indicator on the
display ( ); the number of bars indicates
the signal strength from strong ( ) to weak
().
• Try moving the phone slightly or moving closer
to a window if you are in a building.
No number is dialled when you recall a
Phonebook entry
• Check that the number has been stored
correctly, by using the Phonebook Search
feature.
• Re-store the number, if necessary.
If the above guidelines do not help you to solve
the problem, take a note of:
• the model and serial numbers of your phone
• your warranty details
• a clear description of the problem
Then contact your local dealer or Samsung
after-sales service.