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Troubleshooting 73
Troubleshooting
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but most
of the problems you can easily correct yourself.
The phone cannot be switched on
Recharge or replace the battery. See “SIM card and
battery information” on page 4.
No indication of charging
When you start charging a battery that is empty or a
battery that has not been used for a long time, it may
take up to 30 minutes before the battery icon appears
in the display.
Menu language
If the display shows a language that you do not
understand, you can always set the following from
standby:
• Press 0000 for English menus.
• Press 8888 for automatic, local menus.
Note: Themes are also set to factory default.
Gray menu options
Gray text indicates a function that is
temporarily unavailable, for example, due to
your subscription or due to a certain setting
which has not been turned on.
Since you cannot send themes, pictures and
sounds that are copyright-protected, the Send
menu is sometimes unavailable.
Error messages
Insert SIM
There is no SIM card in the phone, it may need
cleaning or you may have inserted it incorrectly.
See “SIM card and battery information” on page 4.
Insert correct SIM card
The phone is set to work only with certain SIM cards.
Insert the correct SIM card.
Inactive SIM
The SIM card is not activate. Contact your network
operator for more information.