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Troubleshooting 79
Grey menu options
Grey text indicates a function that is
temporarily unavailable, for example
due to your subscription or due to a
certain setting which has not been turned on.
Since you cannot send themes, pictures and
sounds that are copyright-protected, the Send menu
is sometimes unavailable.
Error messages
Insert SIM
There is no SIM card in the phone or you may have
inserted it incorrectly. Insert a SIM card. See “SIM
card and battery information” on page 5.
Insert correct SIM card
The phone is set to work only with certain SIM
cards. Insert the correct SIM card.
SOS calls only
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call the international
emergency number 112. See “Making emergency
calls” on page 24.
No network
There is no network within range or the received signal
is too weak. You have to move to get a signal that is
strong enough.
Wrong PIN/Wrong PIN2
You have entered your PIN or PIN2 incorrectly.
• Enter the correct PIN or PIN2, and press
YES. See
“SIM card lock” on page 77.
Codes do not match
When you want to change a security code (for
example, your PIN) you have to confirm the new
code by entering it again. The two codes that you
have entered do not match. See “SIM card lock” on
page 77.
PIN blocked/PIN2 blocked
You have entered your PIN or PIN2 incorrectly three
times in a row. To unblock your phone, see “SIM card
lock” on page 77.