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Troubleshooting 65
Troubleshooting
This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but most of
the problems you can easily correct yourself.
The phone cannot be switched on
Recharge or replace the battery. See “SIM card and
battery information” on page 5.
No indication of charging
When charging a fully-discharged battery, it may take up
to 30 minutes before the battery icon appears in
the display.
Grey menu options
Grey text indicates a function is temporarily
unavailable. This may be because the service
is not included in your phone service
subscription, or because a certain phone setting has not
been turned on, or is otherwise not selectable. For
example, the Send menu may be displayed in grey if
you selected a copyright-protected theme, picture
or sound.
Display Messages
Insert SIM
There is no SIM card in the phone or you may have
inserted it incorrectly. See “SIM card and battery
information” on page 5.
Insert correct SIM card
The phone is set to work only with operator-specific
SIM cards. Insert the correct SIM card.
SOS calls only
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call an emergency number.
See “Emergency calls” on page 30.
No network (or no operator name displayed)
There is no network within range or the received signal
is too weak. You have to move to get a signal that is
strong enough.