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68 Troubleshooting
To reset the phone
1 From standby select Settings >the
General tab > Master reset > Reset
settings.
2 Follow the instructions on the screen
and select Continue.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced. See Charging the battery
on page 7.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my phone
Settings are missing or incorrect.
Contact your network operator to find
out the correct SMS service centre
setting. See Text messages on page 31.
I cannot use picture messages
on my phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
See Help in your phone on page 6 or
go to www.sonyericsson.com/support,
choose your phone model, then
choose “Phone setup – MMS” and
follow the instructions on the screen.
See Settings on page 52.
How do I turn on and off T9 text input
when writing a text message?
When you enter text, press and hold
down You will see “T9” at the
top of the text message when T9 is
activated.
How do I change phone language?
1 From standby select Menu > Settings
>the General tab > Language > Phone
language.
2 Select an option.
I cannot use the Internet
Your subscription does not include
data capability. Internet settings are
missing or incorrect. Please contact
your network operator.
This is the Internet version of the User's guide. © Print only for private use.