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63Troubleshooting
IMEI number
Keep a copy of your IMEI (International
Mobile Equipment Identity) number in
case your phone is stolen.
To view your IMEI number
• From standby press , , ,
, .
Troubleshooting
Some problems will require you to call
your network operator.
For more support go to
www.sonyericsson.com/support.
Common questions
I cannot synchronize with an Internet
service, use the Internet, PlayNow™,
TrackID™, My friends, Java, picture
messaging, email, or blogging
Your subscription does not include
data capability. Settings are missing
or incorrect.
You can download settings using the
setup wizard or by going to
www.sonyericsson.com/support.
To download settings using the
Setup wizard
1 From standby select Menu > Settings
> the General tab > Setup wizard >
Settings download.
2 Follow the instructions that appear.
Contact your network operator or
service provider for more information.
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