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81Troubleshooting
I cannot turn on the phone
Possible cause: The battery is
discharged.
Solution: Recharge the battery
% 5 To charge the battery.
Solution: Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not
properly connected to the phone.
Solution: Make sure that the charger
connector clicks properly into place
when connected
% 5 To charge the
battery.
Possible cause: The battery connection
is poor.
Solution: Remove the battery and clean
the connectors. You can use one of the
following lightly soaked in alcohol; a
soft brush, a cloth or a cotton bud.
Make sure that the battery is completely
dry before you put it back. Check that
the battery connectors in the phone
are not damaged.
Possible cause: The battery is worn
out and needs to be replaced.
Solution: Try another battery and
charger for the same phone model,
or visit your retailer and ask them to
verify if the battery and charger are
working properly.
The phone turns itself off
Possible cause: The button has
been pushed unintentionally.
Solution: Turn on the automatic key
lock, or lock the keypad manually
% 79 Keypad lock.
Possible cause: The battery
connection is poor.
Solution: Make sure the battery is
inserted correctly
% 5 To insert SIM
card and battery.
I cannot use SMS/text messages
on my phone
Possible cause: Settings are missing
or incorrect.
Solution: Contact your network operator
to find out the correct SMS service
centre setting
% 34 Text messaging
(SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription
does not include data capability.
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