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Troubleshooting
The phone turns itself off
Possible cause: The battery connection is bad.
Solution: Make sure the battery is inserted
correctly,
% 5 To insert SIM card and battery.
I cannot use SMS/text messages on
my phone
Possible cause: Settings are missing or incorrect.
Solution: Contact your network operator to find out
the correct SMS service centre setting,
% 34Text
messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your network operator.
Possible cause: Settings are missing or incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone setup
— MMS” and follow the instructions.
% 56 Settings.
I cannot use the Internet/WAP
Possible cause: Your subscription does not include
data capability.
Solution: Please contact your network operator.
Possible cause: Internet settings are missing or
incorrect.
Solution: Go to www.SonyEricsson.com/support,
choose your phone model, then choose “Phone setup
— WAP” and follow the instructions.
% 56 Settings.
The phone cannot be detected by
other users via Bluetooth
Possible cause: You have not turned Bluetooth on.
Solution: Make sure that Bluetooth is turned on and
that your phone is visible to other users.
% 62To
hide or show your phone when using Bluetooth.
Master reset
The changes that you have made to settings and the
content that you have added or edited, will be deleted.
• If you select Reset settings, the changes that you
have made to settings will be deleted.
• If you select Reset all, in addition to your changes
to settings, all contacts, messages, personal data,
and content that you have downloaded, received
or edited will also be deleted.
To reset the phone
1 } Settings } the General tab } Master reset.
2 } Reset settings or } Reset all.
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