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PN: 1725-36034-001_B.doc 87
Troubleshooting
On occasion, you may run into transmission problems due to any
number of factors originating from the wireless LAN. SpectraLink
8002 Wireless Telephones can exhibit transmission problems in
several ways. They can cease functioning properly, display error
messages, or display incorrect data. When using and troubleshooting
handsets, consider the following problem sources to determine the
best method of approaching any specific situation. In additional to the
information in this document, you may refer to the knowledge base at
http://knowledgebase.polycom.com
.
The most up-to-date support information can be found in the
knowledge base at http://knowledgebase.polycom.com.
Access point problems
Most, but not all, handset audio problems have to do with AP range,
positioning, and capacity. Performing a site survey as described in
this document can isolate the AP causing these types of problems. If
the handset itself is suspected, conduct a parallel site survey with a
handset that is known to be properly functioning.
In range/out-of-range
Service will be disrupted if a user moves outside the area covered by
the wireless LAN APs. Service is restored if the user moves back
within range. If a call drops because a user moves out-of-range, the
handset may be able to recover the call if the user moves back into
range within a few seconds.
Capacity
Basic WMM does not provide the capability of regulating capacity on
an AP. If capacity issues are a concern, please consult your service
representative.
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