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Audio issues Possible solutions
There’s a lot of
noise or static on
the line
x Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors, WiFi
equipment, etc.). Move the handset or base away from the
interference source.
x If you use a telecoil hearing aid, turn on T-coil mode (see
page 8).
x If you have any service that uses the phone line, add a DSL
or telephone line filter (see page 20).
Caller ID problems Possible solutions
Caller ID information does
not display.
x Let calls ring twice before answering.
x Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x You may have to change the line mode. Contact
Customer Service for instructions.
Multistation problems Possible solutions
I can’t transfer calls. x Reset all the stations (see page 20).
Two handsets can’t talk to a caller. x See if any station is in Privacy Mode.
A handset says
Unavailable
.
x Move the handset closer to the base.
x See if any station is in Privacy Mode.
I can’t register a new handset.
x Reset the handset (see page 20).
x See if you have 12 registered handsets.
Answering system problems Possible solutions
The answering system does not
work.
x Make sure the answering system is on.
x Make sure the base is plugged in.
The system won't record
messages.
x See if
Record Time
is set to
Announce Only
.
x Delete messages (memory may be full).
A handset can't access the
answering system.
x See if another handset is using the system.
x Make sure the phone is in standby.
My outgoing message is gone.
x If there was a power failure, re-record your
personal outgoing message.
I can’t hear the base speaker.
x Make sure call screening is turned on.
x Change the base speaker volume.
Messages are incomplete.
x Increase the
Record Time
.
x Delete messages (memory may be full).
The system keeps recording when
I answer on an extension.
x You may have to change the line mode.
Contact Customer Service for instructions.