English xi
3 Troubleshooting Your PC Workstation
Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
HP Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
If Your PC Workstation Does Not Start Properly . . . . . . . . . . . . . . . 59
Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 59
If you are Unable to Change any Values in Setup. . . . . . . . . . . . . . . . . . . 61
If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
If You Cannot Turn Off Your PC Workstation . . . . . . . . . . . . . . . . . . 63
If Your PC Workstation Has a Hardware Problem . . . . . . . . . . . . . . 64
Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 66
If the Hard Disk Drive Does not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
The CD-ROM Drive Does not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
No Sound from the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
The CD-ROM Drive is Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
The CD-ROM Drive Does not Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
If an Accessory Board Does not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
If Your PC Workstation Has a Software Problem . . . . . . . . . . . . . . . 72
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
If You Can’t Start the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
If the Date and Time Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 73
crystal.bk : crystal.toc Page xi Monday, March 23, 1998 4:09 AM
