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Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 31
2. The following screen appears.
3. Press the NEXT key for additional information.
4. Press the NEXT key to scroll down, PREV key to scroll up.
5. Press the Memory KEY to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
Screen explanation
A. First screen
LOGIN AGENT: Number of agents that have logged in.
AVAILABLE: Number of log-in agents in AVAILABLE status.
BUSY(ACD CALL): Number of agents engaged in incoming calls via the
ACD system.
BUSY (NON-ACD): Number of agents engaged in calls other than the above
BUSY (ACD CALL) calls.
IDLE AGENT: Number of agents ready to answer incoming calls.
AGENT STATUS INF
AGENT GROUP 1
LOGIN AGENT XX
AVAILABLE XX
BUSY(ACD CALL) XX
BUSY(NON-ACD) XX
IDLE AGENT XX
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
or
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
Memory