Built-In ACD Supervisor Guide
Index
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 Index-1
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Index
A
ACD Call Handling Program.......................................4
Activating Supervisor Menu...................................... 13
Agent Features............................................................ 48
Agent IDs
Confirming .............................................................26
Agent Report.............................................................. 38
Agent Status............................................................... 30
ALL DELETE (FF6).................................................. 11
Available/Unavailable................................................ 49
B
Basic Service Flow....................................................... 3
C
Call Handling Program................................................. 4
Call Setting
DID......................................................................... 19
Direct Incoming...................................................... 15
Transferring Incoming................................ 17, 19, 21
Calls Waiting.............................................................. 30
Changing Supervisor IDs and User Information Record-
ing ID........................................................... 21
Commands
Programming............................................................ 6
Common Operation for Supervisor Customisation.... 14
Confirming Agent IDs................................................ 26
Customisation
Supervisor............................................................... 14
D
Data Clear ...................................................................44
DELETE (FF3) ...........................................................10
E
EDIT (FF1) ...................................................................7
F
Features
Supervisor ...............................................................13
G
Group Report...............................................................41
I
Information Recording
User.........................................................................45
Index
