Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 42
System Report
I. Hourly tabulation of system report
J.Daily tabulation of system report
K.Weekly tabulation of system report
1. From [MIS REPORT] screen, press the soft key 3 or 8 to select
[SYSTEM REPORT].
2. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY], or 4 or 9 to select [INCOMING ABANDON
CALLS].
3. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
Work Unit Count
L. Daily tabulation of work unit count
1. From [MIS REPORT] screen, press the soft key 4 or 9 to select
[WORK UNIT].
2. The following screen appears. Press the soft key 1, 2, 3, 4, or 6, 7,
8, 9 to select [GROUP1/GROUP2/GROUP3/SYSTEM].
GROUP1 represents Agent Group 1, GROUP2 represents Agent
Group 2, and GROUP3 represents Agent Group 3. SYSTEM
represents the total sum of Group 1, Group 2, and Group 3. The
following procedure assumes that Group 1 is selected (the
operation is the same if another option is selected).
MIS REPORT MENU
←
AGENT REPORT
→
←
GROUP REPORT
→
←
SYSTEM REPORT
→
←
WORK UNIT
→
←
OTHERS
→
SYSTEM REPORT
←
HOURLY
→
←
DAILY
→
←
WEEKLY
→
←
DISC. CALL
→
MIS REPORT MENU
MIS REPORT MENU
←
AGENT REPORT
→
←
GROUP REPORT
→
←
SYSTEM REPORT
→
←
WORK UNIT
→
←
OTHERS
→
WORK UNIT COUNT
←
GROUP 1
→
←
GROUP 2
→
←
GROUP 3
→
←
SYSTEM
→
MIS REPORT MENU
→
