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Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 35
MIS Report Operation
• Common Operation of MIS Report
MIS reports can be output by operations from the Supervisor. The following
shows the MIS report output operation from [SUPERVISOR MENU]:
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 2 or 7 to
select [MIS REPORT].
[MIS REPORT MENU] screen appears.
2. Select a desired menu by using the soft keys from the above
screen.
MIS REPORT MENU
AGENT REPORT
GROUP REPORT
SYSTEM REPORT
WORK UNIT
OTHERS
SUPERVISOR MENU
SYSTEM INFO
MIS REPORT
CUSTOMIZE